Payment and Delivery

Introduction

Compucable is committed to providing exceptional customer service, including transparent payment and delivery processes.
This Payment and Delivery Policy outlines the terms and conditions regarding payments, shipping, and delivery of products purchased through our e-commerce platform.

We accept the following payment methods for purchases made on our website:
Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover.
Bank Transfer: Bank transfers are accepted for bulk or corporate orders. Please get in touch with our customer service team for more information.
All payments are processed in Sout African Rands (ZAR). Prices displayed on our website include VAT (where applicable) but exclude shipping costs.

Once an order is placed on our website, customers will receive an order confirmation via email. Orders are typically processed within 1-2 business days, excluding weekends and public holidays.
In the event of any issues or delays with processing an order, our customer service team will promptly notify the customer and provide updates on the status of their order

Compucable offers shipping to addresses within the United Kingdom. We partner with reputable courier services to ensure reliable and timely delivery of our products.
Shipping options available at checkout may include:
- Standard Delivery: Estimated delivery within 3-5 business days.
- Express Delivery: Guaranteed delivery within 1-2 business days.
Shipping costs are calculated based on the weight of the products ordered and the selected delivery option.
Customers will be provided with shipping cost estimates prior to finalizing their purchase.

At this time, we only offer shipping within South Africa.
International shipping may be considered on a case-by-case basis for bulk or corporate orders.
Please get in touch with our customer service team for inquiries regarding international shipping.

Once their order has been dispatched, customers will receive a shipping confirmation email with tracking information.
This allows customers to track the status of their delivery and estimate their delivery date.

In the rare event of a delivery issue, such as lost or damaged packages, customers are encouraged to contact our customer service team for assistance.
We will work diligently to resolve any issues and ensure customer satisfaction.

Please refer to our Returns and Refunds Policy for information on returning products and requesting refunds.

For any inquiries or assistance regarding payments, shipping, or delivery, please get in touch with our customer service team:
- Email: it@compucable.co.za
- Phone: +27 (0)21 207 3977

Compucable reserves the right to amend this Payment and Delivery Policy at any time without prior notice. Any changes to the policy will be reflected on our website.
By making a purchase on our website, customers acknowledge and agree to abide by the terms outlined in this Payment and Delivery Policy.